al99 Terms and Conditions – Know Your Rights and Rules

01 Acceptance of Terms

By accessing, registering on, or using the al99 platform in any way, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and al99.

al99 reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of al99 after any update constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically.

02 Eligibility

To use al99, you must meet all of the following requirements:

• You must be at least 18 years of age. al99 does not permit anyone under 18 to register or place bets under any circumstances.
• You must be legally permitted to participate in online betting under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online betting is explicitly prohibited by law.
• You must not be acting on behalf of another person or as an agent for any third party.
• You must not be a current employee, contractor, or close family member of an al99 employee.

al99 may request proof of age or identity at any time. If you cannot provide satisfactory verification, al99 reserves the right to suspend or close your account and withhold any pending withdrawals pending investigation.

03 Account Registration

Each player is permitted to hold only one account on al99. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being closed.

When registering, you must provide accurate, complete, and up-to-date information. al99 may require you to verify your identity before processing withdrawals or activating bonus funds. Acceptable verification documents include a national ID card, passport, or driving licence.

• Your account credentials are your responsibility. Do not share your password with anyone.
• al99 will never ask for your password via email, chat, or phone.
• You are responsible for all activity that occurs under your account.
• Notify al99 immediately if you suspect unauthorised access to your account.

al99 reserves the right to refuse registration or close an existing account at its discretion, particularly where there is evidence of fraudulent activity, bonus abuse, or violation of these terms.

04 Deposits and Withdrawals

al99 supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit and withdrawal amounts are displayed in the cashier section of your account and may be updated from time to time.

Deposits are credited to your al99 account balance instantly in most cases. If a deposit does not appear within 30 minutes, contact al99 support with your transaction reference number.

• Withdrawals are processed within the timeframe stated in the cashier section at the time of the request.
• al99 may require identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Withdrawals must be made to the same payment method used for the deposit where possible.
• al99 does not charge fees on standard withdrawals, but your payment provider may apply their own charges.

al99 reserves the right to delay or decline a withdrawal if there is a reasonable suspicion of fraudulent activity, money laundering, or a breach of these terms. In such cases, al99 may request additional documentation before releasing funds.

05 Betting Rules

All bets placed on al99 are subject to the specific rules for the relevant sport, market, or game category. These rules are available within each betting section of the platform. By placing a bet, you confirm that you have read and understood the applicable rules.

• Bets are final once confirmed. al99 does not accept requests to cancel or amend a bet after it has been placed, except in cases of obvious technical error.
• al99 reserves the right to void any bet placed on a market that was offered in error, including incorrect odds or incorrect market parameters.
• In the event of a dispute about the outcome of a market, al99's decision is final.
• al99 may impose betting limits on individual accounts at its discretion, particularly where there is evidence of professional or syndicated betting activity.
• Live betting markets may be suspended at any time during an event. Bets placed before a suspension are valid; bets placed after a suspension is lifted are subject to the odds available at that time.

al99 uses independent data providers to determine the outcomes of sporting events and political markets. In the event of a discrepancy between al99's data and an official result, al99 will investigate and settle the market based on the official result from the relevant governing body.

06 Bonuses and Promotions

al99 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and VIP rewards . Each bonus is subject to its own specific terms, which are published on the relevant promotion page. The general bonus rules set out here apply to all promotions unless otherwise stated.

• Bonus funds are credited to your account after meeting the qualifying deposit or activity requirement.
• All bonuses are subject to wagering requirements before withdrawal. The specific wagering multiplier for each bonus is stated in the promotion terms.
• Bonus funds must be used within the validity period stated in the promotion. Expired bonus funds are forfeited automatically.
• al99 reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one welcome bonus is available per player, per household, and per payment method.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.

al99 monitors bonus usage patterns and reserves the right to adjust, cancel, or reclaim bonus funds where abuse is suspected. If you have a question about whether a particular betting strategy is permitted under a bonus, contact support before proceeding.

07 Responsible Gaming

al99 is committed to promoting responsible gaming. Betting should be an enjoyable form of entertainment, not a way to generate income or escape personal problems. al99 provides a range of tools to help players stay in control of their betting activity.

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Cooling-Off Period: Take a break from betting for a defined period without closing your account.
• Self-Exclusion: Permanently exclude yourself from al99 if you feel your betting is out of control.
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered.

If you are concerned about your own or someone else's gambling behaviour, please visit the Responsible Gaming page for more information and support resources.

08 Prohibited Activities

The following activities are strictly prohibited on al99 and will result in immediate account suspension and potential legal action:

• Using automated software, bots, scripts, or any other technology to place bets or interact with the platform.
• Attempting to hack, reverse-engineer, or otherwise interfere with al99's systems or software.
• Using al99 for any money laundering, fraud, or other illegal financial activity.
• Colluding with other players to manipulate the outcome of any bet or game.
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings obtained through exploitation will be voided.
• Providing false information during registration or verification.
• Accessing al99 from a jurisdiction where online betting is prohibited.
• Allowing a third party to use your account or using another player's account.

al99 cooperates fully with law enforcement authorities and will provide account information and transaction records where required by law. Players found to have engaged in prohibited activities will have their accounts closed, all funds forfeited, and may be reported to relevant authorities.

09 Privacy and Data

al99 collects and processes personal data in accordance with its Privacy Policy. By registering on al99, you consent to the collection, storage, and use of your personal data as described in that policy.

al99 uses your data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform. al99 does not sell your personal data to third parties for marketing purposes.

• Your data is stored on secure servers with encryption and access controls.
• al99 may share data with payment processors, identity verification providers, and regulatory authorities where required.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

10 Limitation of Liability

al99 provides its platform on an "as is" basis. While al99 makes every effort to ensure the platform is available and functioning correctly at all times, al99 does not guarantee uninterrupted access or error-free operation.

• al99 is not liable for any losses arising from platform downtime, technical errors, or delays in processing transactions.
• al99 is not responsible for any losses resulting from a player's failure to comply with these terms.
• al99's total liability to any player in connection with their use of the platform is limited to the amount deposited by that player in the 30 days preceding the claim.
• al99 is not liable for any indirect, consequential, or punitive damages of any kind.

11 Account Termination

You may close your al99 account at any time by contacting [email protected]. Upon closure, any remaining real-money balance will be returned to you via your registered payment method, subject to identity verification and the absence of any pending investigations.

al99 reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has breached any part of these Terms and Conditions.
• al99 suspects fraudulent, abusive, or illegal activity.
• A player has requested self-exclusion under the responsible gaming programme.
• al99 is required to do so by a regulatory authority or court order.

Where an account is closed due to a breach of these terms, al99 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.

12 Changes to Terms

al99 may update these Terms and Conditions at any time. When material changes are made, al99 will notify registered players via email or an in-platform notification. The updated terms will be effective from the date of publication on this page.

If you do not agree with any changes to these terms, you must stop using al99 and close your account. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised terms.

For any questions about these terms, contact the al99 support team at [email protected]. The support team is available 24 hours a day, 7 days a week.